FAQ
Questions trainers ask
Questions people ask
Where do you ship from?
We ship from [DISPATCH LOCATION: city or state].
How much is shipping?
[SHIPPING RATES, FREE SHIPPING THRESHOLD AND CARRIERS]
Do you take pre-orders?
[PRE-ORDER POLICY]
Are there purchase limits on new sets?
[PURCHASE LIMITS ON NEW RELEASES, if any]
What payment methods do you accept?
[PAYMENT METHODS]
Can I return an opened box?
Opened sealed products usually cannot be returned unless faulty. [RETURNS WINDOW AND CONDITIONS]
What size sleeves fit Pokémon cards?
Standard size sleeves, usually labelled around 66 by 91 millimetres.
What is the difference between an ETB and a booster box?
An ETB has fewer packs plus play accessories. A booster box has more packs and no accessories. Full comparison.
Do you sell graded cards?
No. We focus on sealed products, playable singles and accessories.
Are you affiliated with The Pokémon Company?
No. We are an independent store, not affiliated with or endorsed by Nintendo, Creatures, Game Freak or The Pokémon Company.